NEC 2400IMX Manuale Utente

NDA-24282

APPENDIX C

Page 463

Revision 1.0

APPENDIX C

ACD SERVICE IN FUSION NETWORK

The table below shows Available or Not Available for each ACD feature described in

Chapter 5

when those services

are activated between two fusion nodes within a Fusion Network.

Table C-1 ACD Service List in Fusion Network

: Available,

: Not available, – : Not applicable

FEATURE

CODE

SERVICE NAME

FCCS

Series

7300

(Release 5)

or earlier

Series

7300

(Release 7)

or later

(Note)

A-31A

Abandoned Call Search - ACD

–

A-34A

Assistance - ACD Agent - ACD

A-35A

Automatic Answer - ACD

–

A-37A

Availability - ACD Position - ACD

–

A-80A

Announcements - ACD

A-85A

Agent Personal Queue - ACD

A-86A

Auto Work Mode for PBX Calls - ACD

–

A-91A

Analog ACD Position - ACD

A-93A

Alternate Night CCV - ACD

–

Bad Call Notifications - ACD

–

C-35A

Call Distribution to Agents - ACD

C-67A

Call Transfer to Split Queue - ACD

C-68A

Call Waiting Indication - LCD Display/CW Lamp - ACD

–

C-70A

Calling Party Identification - ACD

–

C-108A

Call Control Vector - ACD

–

C-110A

Call Waiting Lamp with Chime - ACD

–

C-127A

Call Forwarding - Split - ACD

C-191A

Call Recover - ACD

–

C-199A

Connection Displays - ACD

–

D-133A

Do Not Disturb - Split - ACD

–

E-6A

Emergency/Recorder - ACD

Note:

When the “AGENT ANYWHERE” data is programmed.