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Teledyne API – Model T300/T300M CO Analyzer 
Troubleshooting and Service 
295
 
12.7. FREQUENTLY ASKED QUESTIONS 
The following is a list from the Teledyne API’s Customer Service Department of the 
most commonly asked questions relating to the T300/T300M CO Analyzer. 
QUESTION ANSWER 
Why does the ENTR button 
sometimes disappear on the Front 
Panel Display? 
During certain types of adjustments or configuration operations, the 
ENTR button will disappear if you select a setting that is out of the 
allowable range for that parameter (such as trying to set the 24-hour 
clock to 25:00:00, or selecting a DAS hold off period of more than 20 
minutes). 
Once you adjust the setting in question to an allowable value, the ENTR 
button will re-appear. 
Why is the ZERO or SPAN button 
not displayed during calibration? 
The T300/T300M disables these buttons when the expected span or 
zero value entered by the users is too different from the gas 
concentration actually measured value at the time.  This is to prevent 
the accidental recalibration of the analyzer to an out-of-range response 
curve.  
EXAMPLE:  The span set point is 40 ppm but gas concentration being 
measured is only 5 ppm.  
For more information, see Sections 12.3.3 and 12.3.4. 
How do I enter or change the value 
of my Span Gas? 
Press the CONC button found under the CAL or CALS buttons of the 
main SAMPLE display menus to enter the expected CO span 
concentration.  
See Section 0 for more information. 
Why does the analyzer not 
respond to span gas? 
There could be something wrong with a span gas tank, or a span gas 
concentration was entered incorrectly, or there could be a pneumatic 
leak. Section 12.3.3 addresses these issues. 
Is there an optional midpoint 
calibration? 
There is an optional mid-point linearity adjustment; however, midpoint 
adjustment is applicable only to applications where CO measurements 
are expected above 100 ppm.   
Call Teledyne API’s Customer Service Department for more information 
on this topic. 
What do I do if the concentration 
on the instrument's front panel 
display does not match the value 
recorded or displayed on my data 
logger even if both instruments are 
properly calibrated? 
This most commonly occurs for one of the following reasons:  
 
a difference in circuit ground between the analyzer and the data 
logger or a wiring problem  
 
a scale problem with the input to the data logger 
(The analog outputs of the T300/T300M can be manually adjusted 
to compensate for either or both of these effects, see Section 
5.9.3.9). 
 
the analog outputs are not calibrated, which can happen after a 
firmware upgrade 
(Both the electronic scale and offset of the analog outputs can be 
adjusted; see Section 5.9.3.2.  Alternately, use the data logger itself 
as the metering device during calibration procedures. 
06864B DCN6314