Nortel Networks P0908544 Manuale Utente
Getting started 21
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Setting up other attendant features
Call notification
There are two ways Enterprise Edge Attendant Console can notify an attendant of
incoming calls:
incoming calls:
•
If an attendant keeps the Attendant window minimized and works on other
tasks, they are notified of incoming calls with a Call Notification dialog box.
The attendant can answer the call by clicking Take on the dialog box or ignore
the call and let another attendant answer it.
tasks, they are notified of incoming calls with a Call Notification dialog box.
The attendant can answer the call by clicking Take on the dialog box or ignore
the call and let another attendant answer it.
•
If the Attendant window is not minimized, the attendant is notified of an
incoming call by Ringing Loop button.
incoming call by Ringing Loop button.
To activate call notification:
1. On the Tools menu click Options.
The Options dialog box appears.
2. In the Pop “Call Notification” dialog box when list, click either check box:
Assigned extension rings - The attendant is notified of calls to the assigned
extensions.
extensions.
or
My extension rings -The attendant is notified when their own extension has an
incoming call.
incoming call.
If both check boxes are clear, the attendant is not notified of calls when the
window is minimized.
window is minimized.
3. Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog
box appears to inform the assistant attendant of the call. Internal calls from an
extension to an assigned extension are not displayed on the assistant attendant’s
window.
box appears to inform the assistant attendant of the call. Internal calls from an
extension to an assigned extension are not displayed on the assistant attendant’s
window.