Bizfon 2000 Guida Utente

Bizfon Manual II: Administrator's Guide  

Administrator’s Menus 

Bizfon2000 and Bizfon4000 (SW Version 4.1.x) 

 

 

user, while user A is put on hold. The Bizfon user then moves to a different location and makes an SIP call to the 892220 number. When this SIP call 
is established to the 892220 number, user A will then be connected to the Bizfon user and the conversation will resume. 

 Any PBX or IP calls addressed to the extension where the call has been parked, will require you to pass the authentication to 

reconnect the Destination party being parked. The parked Destination party will be disconnected if an incorrect password has been inserted and 
authentication has been rejected. To avoid unexpected calls received on the extension used for the call parking, it is recommended to use virtual 
extensions for the Call Park service.  
 

 
The  Upload Universal Extension Recordings are to be defined by the Bizfon administrator and will be present instead of the default voice 
messages for all extensions on the Bizfon. They will be used when no custom messages have been uploaded or recorded.  
 
The following system messages can be uploaded from this page: 
 

• 

Hold Music – played to the held user 

• 

Voice Mail Regular Greeting – played when a caller reaches the extension’s voice mailbox  

• 

Voice Mail Out-of-Office Greeting – played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled 

• 

Incoming call blocking - played when a blocked user calls the extension  

• 

Outgoing call blocking – played when the extension dials a blocked destination 

 
The Upload Universal Extension Recordings page consists of 
a table where the universal voice messages are listed.  

An  Upload functional link is present for each voice message 
recording that is not uploaded in the table and it is used to 
upload the custom system message. When a message is 
uploaded, the Upload  functional link is replaced by Download 
and  Remove functional links respectively. These are used to 
download to the PC and to remove the uploaded system 
message. 

The  Memory Allocation group includes a drop down list used 
to specify the Percentage of System Memory for the universal 
extension recordings. The maximum value in the drop down list 
is equal to the maximum available space for voice messages on 
Bizfon. 

Fig. II-85: Upload Universal Extension Recordings page 

 

 Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the 

handset. 
 
 

The receptionist feature on the Bizfon offers a variety of services to manipulate with multiple calls, to keep the calls in the queue with the perspective 
to be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.  
 

 It is recommended to have the Biztouch 6

TM 

IP phone for the receptionist in order to be able to use the services below. 

 
The following services are available to the receptionist: 
 

• 

Call Queue  

• 

Extension Status 

• 

Call Interception 

• 

Voicemail Transfer 

• 

Multi-Company Receptionist 

 
 
Call Queue 
 
This feature allows keeping multiple incoming calls in the queue when being on the line and to answer calls in the order they have been received. 
The usage of this service is not limited to receptionist only and can also be used by the extension user, if configured correspondingly. 
 
The configuration of the Call Queue feature is done from the 

 – Edit Entry page where the length of the call queue and the 

call queue appearance is defined. When the Call Queue service is enabled, the second arriving call to the receptionist/extension user will be either 
set into the queue (if call queue appearance is 1) or will be ringing in the background of the active call (if call waiting is enabled for the user and the 
call queue appearance value is greater than 1). If the call ringing in the background isn’t answered, it will be transferred to the user’s voice mailbox 
or, if no answer forwarding is enabled, it will be forwarded to the corresponding destination.  
 
If the call is set into the queue, the caller will hear a message asking them to wait until the call will be answered. Once the receptionist or extension 
user terminates the call, the next call in the queue will ring to the user.