Bizfon 2000 Guida Utente
Bizfon Manual II: Administrator's Guide
Administrator’s Menus
Bizfon2000 and Bizfon4000 (SW Version 4.1.x)
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Most IP phones provide a possibility for the receptionist or extension user to monitor the call queue and the members in it even while being on a call.
Some IP phones have a lamp indication when there is at least one caller in the call queue (for Biztouch 6
Some IP phones have a lamp indication when there is at least one caller in the call queue (for Biztouch 6
TM
IP Phone, it is the Messages lamp).
Additionally, IP phones have an appropriate button (for Biztouch 6
TM
IP Phone, it is the Retrieve button) which allows the receptionist or extension
user to get information about the total number of callers in the queue and the name/phone number of the last caller.
For regular FXS users, indication about the callers in the queue is through the Call Waiting service (see Manual III-Extension Users Guide). When a
new caller arrives to the call queue, the phone display (if available) of the phone connected to the FXS will display the total number of callers in the
queue along with the name/phone number of the last caller.
For regular FXS users, indication about the callers in the queue is through the Call Waiting service (see Manual III-Extension Users Guide). When a
new caller arrives to the call queue, the phone display (if available) of the phone connected to the FXS will display the total number of callers in the
queue along with the name/phone number of the last caller.
Extension Status
Bizfon provides the possibility of controlling and determining the actual state of the managers phones’ through the receptionist’s IP phone
(configuration of the IP phone is done automatically by Bizfon through the Receptionist Phone Configuration Wizard). A programmable key on the
receptionist’s IP phone that is assigned to the corresponding manager will blink when an incoming call to the manager’s phone is currently ringing.
The key lamp will be ON when manager is on a call and will be OFF if the manager’s phone is in the idle state. The extension status can be watched
(viewed) by the receptionist to determine the availability of managers for incoming call transfers to them.
Bizfon provides the possibility of controlling and determining the actual state of the managers phones’ through the receptionist’s IP phone
(configuration of the IP phone is done automatically by Bizfon through the Receptionist Phone Configuration Wizard). A programmable key on the
receptionist’s IP phone that is assigned to the corresponding manager will blink when an incoming call to the manager’s phone is currently ringing.
The key lamp will be ON when manager is on a call and will be OFF if the manager’s phone is in the idle state. The extension status can be watched
(viewed) by the receptionist to determine the availability of managers for incoming call transfers to them.
Call Interception
The functionality of this service is limited to the capabilities of the Biztouch 6
The functionality of this service is limited to the capabilities of the Biztouch 6
TM
IP phone currently used as the official hardware for the Receptionist
Management on the Bizfon. To use Call Interception service, the managers’ phones watch option should be enabled and each manager should have
a programmable key assigned on the receptionist’s IP phone. This is performed automatically by Bizfon through the Receptionist Phone
Configuration Wizard.
When an incoming call addressed to the certain manager comes in, the receptionist can see the corresponding programmable key blinking and the
caller’s ID (for Biztouch 6
a programmable key assigned on the receptionist’s IP phone. This is performed automatically by Bizfon through the Receptionist Phone
Configuration Wizard.
When an incoming call addressed to the certain manager comes in, the receptionist can see the corresponding programmable key blinking and the
caller’s ID (for Biztouch 6
TM
only) on the phone’s display. The receptionist is able to intercept the incoming call by pressing the blinking key. The
caller will then be connected to the receptionist. If the receptionist does not answer the call addressed to the manager, and if the manager does not
answer it either, the call will be directed to the manager’s voice mailbox if it is enabled. If the manager’s voice mailbox is not enabled, the call will be
disconnected.
answer it either, the call will be directed to the manager’s voice mailbox if it is enabled. If the manager’s voice mailbox is not enabled, the call will be
disconnected.
Kickback
Bizfon allows the receptionist to forward the incoming calls to the manager’s extension and if there is no answer the call is returned to the
receptionist’s phone, instead of getting into Voice Mail Service or being disconnected. To use this service, receptionist should simply transfer the
incoming call to the local extension. In case of no answer, the call will automatically get back to the receptionist.
receptionist’s phone, instead of getting into Voice Mail Service or being disconnected. To use this service, receptionist should simply transfer the
incoming call to the local extension. In case of no answer, the call will automatically get back to the receptionist.
Voicemail Transfer
Bizfon allows the receptionist or extension user to forward incoming calls directly to the voice mail of the other attached extension. To do so, an
appropriate routing pattern should be added to the Call Routing table. Hence, when transferring a call to the assigned extension, incoming call will
directly go to the extension’s voice mailbox.
Multi-Company Receptionist
Bizfon provides the possibility to use a single IP phone (Biztouch 6
appropriate routing pattern should be added to the Call Routing table. Hence, when transferring a call to the assigned extension, incoming call will
directly go to the extension’s voice mailbox.
Multi-Company Receptionist
Bizfon provides the possibility to use a single IP phone (Biztouch 6
TM
) to manage the receptionist’s features for multiple companies at the same time.
To do so, the incoming line appearance for the phone should be created, attached to the IP line of the IP phone and be labeled to the corresponding
company name. Being busy with a call related to one company, the receptionist is able to also receive the calls related to other companies. While
calls are ringing in the background, the receptionist can switch between the incoming calls. If the receptionist does not answer the incoming calls,
and if the Call Queue service is enabled on the extensions, the incoming calls will be stored in the queue specific for each company line.
company name. Being busy with a call related to one company, the receptionist is able to also receive the calls related to other companies. While
calls are ringing in the background, the receptionist can switch between the incoming calls. If the receptionist does not answer the incoming calls,
and if the Call Queue service is enabled on the extensions, the incoming calls will be stored in the queue specific for each company line.
The BLF Management page allows you to configure IP phones
to be used as a receptionist on the Bizfon. This page contains
the list of configured receptionists with information about the
attached IP lines and watched extensions.
to be used as a receptionist on the Bizfon. This page contains
the list of configured receptionists with information about the
attached IP lines and watched extensions.
Fig. II-86: BLM Management page
Add opens the Receptionist Phone Configuration Wizard where the new receptionist phone can be created and configured. The wizard consists
of several pages.
of several pages.