Polycom CX300 Manuale Utente

3 - 1

Troubleshooting Your Phone

This chapter presents problems, likely causes, and corrective actions. 

Problems are grouped as follows:

If you still need assistance, contact your system administrator.

There are power issues.

The Polycom CX300 desktop 
phone has no power.

Do one of the following steps:

Verify that no lights appear on the unit 
when it is powered up.

Verify that the USB port provides 
power.

Try the phone in another USB port 
where the power is known to be 
working.

Note: The phone will not work if it is 
connected to bus-powered USB hub.

The handset appears to be fine, 
but there is no interaction 
between the handset and the 
Microsoft Office Communicator 
2007 R2 client.

There may be problems with 
your Microsoft Office 
Communicator 2007 R2 client 
software or with the Microsoft 
Office Communications Server 
2007 software.

Contact your system administrator to 
ensure your account is configured 
properly and that your Microsoft Office 
Communicator 2007 R2 client software 
and the Microsoft Office Communications 
Server 2007 software are properly 
installed and configured.