Polycom CX300 Manuale Utente

 Troubleshooting Your Phone

3 - 3

There is no response from key 
presses.

The Polycom CX300 desktop 
phone is not in active state.

Do one of the following steps:

Press the keys more slowly.

Make a call to the phone to check for 
inbound call display and ringing as 
normal. 

The display show ‘’Sign in…” or 
“Please Upgrade” when the 
phone is already connected to 
your computer.

Your computer does not have 
Microsoft Office Communicator 
2007 R2 installed or has a 
version of Microsoft Office 
Communicator 2007 that does 
not support the Polycom CX300 
desktop phone.

Do one of the following steps:

Make sure that the correct version of 
Office Communicator 2007 R2 is 
installed on your computer.

Make sure that you are signed in to 
Microsoft Office Communicator 2007 
R2.

Make sure that your network 
connection is active.

There is no audio on the 
Polycom CX300 handset 
earpiece.

Your Microsoft Office 
Communication Server 2007 
account may not be configured 
correctly.

Contact your system administrator to 
ensure your account is configured in 
Enterprise Voice mode.

There is no audio on the 
headset.

The headset is not properly 
connected or turned on. Volume 
may be set too low.

Ensure that the headset is properly 
connected. Ensure that the headset 
amplifier (if required for your headset) is 
turned on and/or the volume is correctly 
adjusted). Verify that the phone is logged 
in and registered with Microsoft Office 
Communication Server 2007.

The headset is not one of the 
supported headsets.

http://www.polycom.com/global/document
s/support/technical/products/voice/CX200
_700_Headset_Compatibility.pdf

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