Cisco Cisco Unified MeetingPlace 8.0 Manuale Di Manutenzione
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Chapter 7: Setting Remote Support Options
Specifying options for sharing CSR applications
You can specify how a shared application or desktop appear during support
sessions:
sessions:
Full-screen or standard window view
Scales shared application or desktop to fit the window
Whether a shared application or desktop appears in 256 colors or 16-bit color in
the full-screen view or standard window in which it appears
the full-screen view or standard window in which it appears
The default display mode, which determines the speed of software sharing and
the quality of the images
the quality of the images
You can override these options for individual support representatives by editing
their user accounts.
their user accounts.
To specify display options for software sharing:
1
On the navigation bar, under Manage Site, click Site Settings.
2
In the Site Settings for list, select Remote Support.
3
In the CSR Preferences section, click the CSR Dash Customization link.
4
To specify how shared applications appear, select one of the following:
5
To specify the quality of the color used to display shared applications, select one
of the following:
of the following:
Full screen - scale to fit
Display in full-screen view
Full screen
Use all available space to display shared application or
desktops.
desktops.
Window - scale to fit
Adjust to fit the window in its entirety.
Window
Specifies that a shared application or desktop appears in a
window a support representative's or customer's screen, but
that the size of the application or desktop is not adjusted to fit
the window in its entirety.
window a support representative's or customer's screen, but
that the size of the application or desktop is not adjusted to fit
the window in its entirety.
256 colors
Specifies that a shared application or desktop appears in 256
colors in the viewer or the support representative's or
customer's screen. This option requires less bandwidth for
sharing applications or desktops than does the High color
option, but. Thus, this option is useful if a customer is using a
dial-up connection to attend a support session.
colors in the viewer or the support representative's or
customer's screen. This option requires less bandwidth for
sharing applications or desktops than does the High color
option, but. Thus, this option is useful if a customer is using a
dial-up connection to attend a support session.
Note
If this option is selected, you must select the Screen
Sampling display mode as the default mode for your site.
A support representative can change the display mode during
a support session, by clicking the Session tab on the CSR
Dashboard, and then clicking Session Options.
a support session, by clicking the Session tab on the CSR
Dashboard, and then clicking Session Options.
High color (16-bit)
Specifies that a shared application or desktop appears in 16-bit
color in the viewer or the support representative's or customer's
screen. This option requires more bandwidth than the 256
color option, but provides better imaging quality.
color in the viewer or the support representative's or customer's
screen. This option requires more bandwidth than the 256
color option, but provides better imaging quality.