Cisco Cisco Unified MeetingPlace 8.0 Manuale Di Manutenzione

To have the session end if the CSR doesn’t respond, select Automatically end 
session if agent doesn’t respond to alert after 

and then enter the number of 

minutes to wait.

Click Save.

Remote Support provides instructions that a support representative can follow to 
help a customer join a support session and to use support options. CSRs can access 
these instructions by clicking the Instructions link on the CSR Dashboard. 

Use this procedure to change those instructions. For example, you might add 
information about your company's support policies, recommendations for 
maintaining security, or how to use specific support options.

You can prepare your plain text or HTML-formatted instructions in another 

application, then copy and paste them into the box on this page.

On the navigation bar, under Manage Site, click Site Settings.

In the Site Settings for list, select Remote Support.

In the CSR Preferences section, click CSR Dash Customization.

In the Instructions section, select Custom instructions.

Select one of the following:

 

—the instructions will not be formatted. You may enter up to 2000 

characters.

 

—you can format the instructions to add numbered lists and bullets, 

align the text, add horizontal lines, backgrounds, and any formatting possible 
with HTML coding. You may enter up to 4000 characters.

The default instructions include the variable

 %SessionID%

, which Remote 

Support automatically replaces with the support session number. If you remove 
this variable from the message, users will have to enter the session ID before they 
can join a session. Therefore we recommend that you include this variable in 
your custom instructions.

Enter your instructions in the box.

Click Save.