Cisco Cisco Unified MeetingPlace 8.0 Manuale Di Manutenzione

Click Save.

You can set up Remote Support to automatically record all support sessions on 
your site. When sessions end, Remote Support saves the recording to a location you 
specify and with the session number indicated in the file name:

SessionNumber.wrf

If you enable this option, CSRs cannot manually start the WebEx Recorder 

manually during support sessions.

On the navigation bar, under Manage Site, click Site Settings.

In the Site Settings for drop-down list, select Remote Support.

Under CSR Preferences, click the CSR Dash Customization link. 

Check the Enforce recording automatically when meeting starts box to 
automatically begin recording when a meeting begins.

Select Network-based recording (NBR) or Save recording at local computer. 

At Location, specify the location to save session recordings.

Click Save.

If a support representative is inactive for a specified period of time during a session, 
Remote Support can automatically end the session. Before ending the session, 
Remote Support can warn the CSR that the session will automatically end unless the 
CSR asks that the session be continued.

On the navigation bar, under Manage Site, click Site Settings.

In the Site Settings for list, select Remote Support.

In the CSR Preferences section, click CSR Dash Customization. 

In the Features section, select Alert the agent if the support session is idle for 
more than

, and then enter the number of minutes to wait before ending the 

session.