Cisco Cisco Unified MeetingPlace for IBM Lotus Notes Manuale Di Manutenzione
Chapter 6 Troubleshooting 87
OL-6008-01
Cisco MeetingPlace for Notes System Manager’s Guide
4. View the Gateway SIM Event Log. The Event Log should
display entries that show MPNotify and MPAgent logging
into the Domino and MeetingPlace servers. A sample event
log is displayed below:
into the Domino and MeetingPlace servers. A sample event
log is displayed below:
08/17 12:20:06 MPNotify Information:[2] No new messages to process
08/17 12:20:07 MPNotify Information:[2] Domino Server CN=ServerName is
available
available
08/17 12:19:08 mpagent Success:Registered for CS events
08/17 12:19:08 mpagent Success:Successfully logged into MeetingPlace
08/17 12:19:08 MPNotify Information:MeetingPlace login completed
08/17 12:18:55 mpagent Success:The MPAgent has started successfully.
08/17 12:18:51 mpagent Information:Service started
08/17 12:18:43 MPNotify Information:Service started
If the MeetingPlace for Notes Gateway service is not logging into
the Domino server, check to see if the Notes client on the gateway
can view its mail database. If the mail database is not accessible,
refer to your Lotus Notes documentation to troubleshoot this
problem.
the Domino server, check to see if the Notes client on the gateway
can view its mail database. If the mail database is not accessible,
refer to your Lotus Notes documentation to troubleshoot this
problem.
If the MeetingPlace Agent and MeetingPlace Notification
services cannot log into the MeetingPlace server, verify that the
MeetingPlace server is up and running and that you have network
connectivity.
services cannot log into the MeetingPlace server, verify that the
MeetingPlace server is up and running and that you have network
connectivity.
Check 3—Check the Windows Event Viewer for the source
MeetingPlace for Notes event and then check for errors.
MeetingPlace for Notes event and then check for errors.
The Windows Event Viewer is useful to diagnose directory, user
account, and permission errors.
account, and permission errors.
Note: Once you have finished troubleshooting, it is
recommended you turn off verbose logging. Modifications made
to verbose logging will only take effect after you stop and restart
the service.
recommended you turn off verbose logging. Modifications made
to verbose logging will only take effect after you stop and restart
the service.