Cisco Cisco Unified MeetingPlace SMTP E-Mail Gateway Manuale Di Manutenzione
6-2
Cisco MeetingPlace E-Mail Gateway System Manager’s Guide
OL-6001-01
Chapter 6 Troubleshooting
Resolving Attend Link Problems
If these services are running, restart them.
Check 3–Check the Windows system event log for any errors relating to the MeetingPlace E-Mail
Gateway.
Gateway.
Resolving Attend Link Problems
Q.
Why do I receive JavaScript errors when I click on the Attend URL link?
A.
This error appears when using a Web browser that is not supported. The supported browsers are
Netscape Navigator 4.08 or later and Microsoft Internet Explorer 3.02a or later.
Netscape Navigator 4.08 or later and Microsoft Internet Explorer 3.02a or later.
Resolving Meeting Notification Problems
Q.
When I schedule a meeting through MeetingTime or MeetingPlace Web, why don’t the invited users
receive their meeting notifications?
receive their meeting notifications?
A.
This will happen if:
–
The invited user’s profile is set up to not receive meeting notifications
–
The meeting scheduler’s profile is set up to not send out meeting notifications
–
The meeting preference is set up to not send out meeting notifications
–
Notifications have not been sent by the gateway
–
System notifications have not been queued for delivery
–
The MeetingPlace E-Mail Gateway’s mailbox is full or there is no more space on the system’s
hard drive
hard drive
A.
To solve this problem, first check the invited user’s profile:
1.
Open MeetingTime, and locate the user’s profile.
2.
Scroll down to the Receiving Notifications area, and make sure the Enable to Receive parameter is
set to Yes.
set to Yes.
3.
Make sure the Preferred Delivery Method parameter is set to E-mail and that the user’s correct
e-mail address has been entered.
e-mail address has been entered.
Second, check the meeting scheduler’s profile:
1.
Open MeetingTime, and locate the meeting scheduler’s profile.
2.
Scroll down to the Sending Notifications area, and make sure the Enabled for this Meeting
parameter is set to Yes.
parameter is set to Yes.
Third, check the Participant Notification Status window:
1.
Open MeetingTime, and select the Participant Notification Status window for a scheduled meeting.
2.
In the Notification Status window, check to see that notifications are queued for delivery and sent
by the gateway.
by the gateway.
Next, check the system notification queue status:
1.
Open MeetingTime, and select the Notification Queue Status window.