Cisco Cisco Unified MeetingPlace SMTP E-Mail Gateway Manuale Di Manutenzione

Pagina di 54
6-2
Cisco MeetingPlace E-Mail Gateway System Manager’s Guide
OL-6001-01
Chapter 6      Troubleshooting
  Resolving Attend Link Problems
If these services are running, restart them. 
Check 3–Check the Windows system event log for any errors relating to the MeetingPlace E-Mail 
Gateway.
Resolving Attend Link Problems
Q.
Why do I receive JavaScript errors when I click on the Attend URL link? 
A.
This error appears when using a Web browser that is not supported. The supported browsers are 
Netscape Navigator 4.08 or later and Microsoft Internet Explorer 3.02a or later.
Resolving Meeting Notification Problems 
Q.
When I schedule a meeting through MeetingTime or MeetingPlace Web, why don’t the invited users 
receive their meeting notifications?
A.
This will happen if:
The invited user’s profile is set up to not receive meeting notifications
The meeting scheduler’s profile is set up to not send out meeting notifications
The meeting preference is set up to not send out meeting notifications
Notifications have not been sent by the gateway
System notifications have not been queued for delivery
The MeetingPlace E-Mail Gateway’s mailbox is full or there is no more space on the system’s 
hard drive
A.
To solve this problem, first check the invited user’s profile:
1.
Open MeetingTime, and locate the user’s profile.
2.
Scroll down to the Receiving Notifications area, and make sure the Enable to Receive parameter is 
set to Yes.
3.
Make sure the Preferred Delivery Method parameter is set to E-mail and that the user’s correct 
e-mail address has been entered.
Second, check the meeting scheduler’s profile:
1.
Open MeetingTime, and locate the meeting scheduler’s profile.
2.
Scroll down to the Sending Notifications area, and make sure the Enabled for this Meeting 
parameter is set to Yes.
Third, check the Participant Notification Status window:
1.
Open MeetingTime, and select the Participant Notification Status window for a scheduled meeting.
2.
In the Notification Status window, check to see that notifications are queued for delivery and sent 
by the gateway.
Next, check the system notification queue status:
1.
Open MeetingTime, and select the Notification Queue Status window.