Cisco Cisco Unified MeetingPlace SMTP E-Mail Gateway Manuale Di Manutenzione
6-3
Cisco MeetingPlace E-Mail Gateway System Manager’s Guide
OL-6001-01
Chapter 6 Troubleshooting
Resolving Notification Language Problems
2.
Select Execute to open the Server Notification Status window.
3.
Check Disposition for a scheduled meeting to verify that notifications have been queued for
delivery.
delivery.
Finally, check the mailbox and hard drive space of the MeetingPlace E-Mail Gateway. If either is full,
create more space by deleting unwanted e-mails or files.
create more space by deleting unwanted e-mails or files.
Resolving Notification Language Problems
Q.
Why am I receiving my notifications in English when I am a Japanese speaker?
A.
This will happen if:
–
The invited user is a guest and the meeting scheduler has set the meeting language to English.
Since the invited user does not have a user profile, the notification language defaults to that of
the meeting language.
Since the invited user does not have a user profile, the notification language defaults to that of
the meeting language.
–
The invited user’s profile does not indicate Japanese as the profile language.
To solve this problem, check the invited user’s profile:
1.
Open MeetingTime, and locate the user’s profile.
2.
Scroll down to the Language area, and make sure it is set to Japanese. The profile language will
always override the meeting language.
always override the meeting language.
Q.
I have set my user profile language to Japanese, but my notifications are coming in blank.
A.
This will happen if:
–
The Windows machine that has the gateway installed does not have the corresponding Japanese
code page installed. To install the Japanese code page (c_932.nls) on Windows systems,
reference Article ID Q164948 on the Microsoft web site.
code page installed. To install the Japanese code page (c_932.nls) on Windows systems,
reference Article ID Q164948 on the Microsoft web site.
Resolving Notification Time Zone Problems:
Q.
Why are my notifications set to the meeting scheduler’s time zone rather than my local time zone?
A.
This will happen if:
–
The invited user is a guest. Since guests do not have user profiles, notifications default to the
scheduler’s time zone.
scheduler’s time zone.
–
The invited user’s profile does not indicate a preferred time zone.
To solve this problem, check the invited user’s profile:
1.
Open MeetingTime, and locate the user’s profile.
2.
Scroll down to Time Zone, and make sure it is set accordingly.
Resolving Problems with Meeting Attachments
Q.
Why are attachments for meetings that were scheduled using MeetingTime or over the Web not
being received by the invited users?
being received by the invited users?