Cisco Cisco Agent Desktop 8.5 Guida Utente
Dial Strings
November 2006
53
Dial Strings
Use the Dial Strings function to configure the way desktop applications display and
dial phone numbers.
dial phone numbers.
NOTE: Dial strings for CAD-BE are not configurable.
Select the appropriate check box at the bottom of the Dial Strings pane to choose the
dial string format you will use. The available formats are:
dial string format you will use. The available formats are:
■
■
Different tabs display depending on your choice.
North American Dial String Format
If you choose the North American dial string format, the following three tabs are
active:
active:
Telephone Number Display
The Telephone Number Display tab (see
) enables you to configure how
phone numbers are displayed in Agent Desktop.
The selections you make are reflected in the sample fields. (An exception is if you
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
Figure 28.
Telephone Number Display tab.