Cisco Cisco Computer Telephony Integration OS 8.5 Riferimenti tecnici
16
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_RETRIEVED_EVENT
The CTI Server may send a CALL_RETRIEVED_EVENT message to the CTI client when a call
previously placed on hold at the agent’s teleset is resumed. This is defined in
previously placed on hold at the agent’s teleset is resumed. This is defined in
.
LocalConnection State
The state of the local end of the connection
(
(
USHORT
2
EventCause
A reason for the occurrence of the event
(
(
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice ID
The device ID of the device associated with the
connection.
connection.
STRING
64
HoldingDeviceID (optional)
The device ID of the device that activated the
hold.
hold.
STRING
64
Maximum message size (including header)
162
Table 5-8
CALL_HELD_EVENT Message Format (continued)
Table 5-9
CALL_RETRIEVED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 12.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity
occurred.
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectioDeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
RetrievingDevice
Type
Type
The type of device ID in the RetrievingDeviceID floating
field (
field (
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size