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Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

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16
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_RETRIEVED_EVENT
The CTI Server may send a CALL_RETRIEVED_EVENT message to the CTI client when a call 
previously placed on hold at the agent’s teleset is resumed. This is defined in 
.
LocalConnection State
The state of the local end of the connection 
(
USHORT
2
EventCause
A reason for the occurrence of the event 
(
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice ID 
The device ID of the device associated with the 
connection.
STRING
64
HoldingDeviceID (optional)
The device ID of the device that activated the 
hold.
STRING
64
Maximum message size (including header)
162
Table 5-8
CALL_HELD_EVENT Message Format (continued)
Table 5-9
CALL_RETRIEVED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 12.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused 
this message to be sent to the client, or zero if there is no 
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the ConnectioDeviceID floating 
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or 
Unified CCE.
UINT
4
RetrievingDevice 
Type
The type of device ID in the RetrievingDeviceID floating 
field (
USHORT
2
LocalConnection 
State
The state of the local end of the connection (
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size