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Forrester Consulting
Integrated Cloud Applications Have The Potential To Boost Employee Collaboration And Business Agility
Page 6
Figure 5
Preferred Collaboration Services
Preferred Collaboration Services
Base: 50 North American midmarket software decision-makers involved in collaboration software purchases
Source: a commissioned study conducted by Forrester Consulting on behalf of Cisco, October 2012
Figure 6
Respondents See Benefits To An Integrated Collaboration Solution
Respondents See Benefits To An Integrated Collaboration Solution
Base: 50 North American midmarket software decision-makers involved in collaboration software purchases
Source: a commissioned study conducted by Forrester Consulting on behalf of Cisco, October 2012
The benefits these business leaders see in having an integrated online solution are related to making it easier for
employees to use, thereby encouraging adoption (see Figure 7). For example, an employee could easily link a shared
document in a file-sharing tool to a user profile in a social networking tool. Connecting these systems encourages
employees to use a broader range of collaboration technologies — which ostensibly helps them be more productive,
efficient, and agile in a global business environment.
employees to use, thereby encouraging adoption (see Figure 7). For example, an employee could easily link a shared
document in a file-sharing tool to a user profile in a social networking tool. Connecting these systems encourages
employees to use a broader range of collaboration technologies — which ostensibly helps them be more productive,
efficient, and agile in a global business environment.
“Which of the following collaboration workloads are or will be delivered to your employees as a
service from online service providers?”
58%
74%
80%
84%
96%
Social software
Instant messaging
Videoconferencing
File sharing
Webconferencing
“Do you believe that there are benefits to providing employees with an integrated collaboration
solution that combines different collaboration capabilities in a single application to allow them to
seamlessly switch between collaboration modes?”
Strongly
disagree
6%
Neutral
4%
Agree
30%
Strongly agree
60%