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Integrated Cloud Applications Have The Potential To Boost Employee Collaboration And Business Agility
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Figure 7
Respondents Expect Ease Of Use And Higher Adoption With Integrated Solutions
Respondents Expect Ease Of Use And Higher Adoption With Integrated Solutions
Base: 45 North American midmarket software decision-makers involved in collaboration software purchases and agree there are benefits to
an integrated collaboration solution
Source: a commissioned study conducted by Forrester Consulting on behalf of Cisco, October 2012
Conclusion
Collaboration technology is important to midmarket organizations competing in today’s global business
environment. These tools help disseminate the information necessary for a business to respond to rapidly shifting
markets. The cloud, as a natural DMZ between an organization and all of its constituents, provides an effective way
to facilitate communication and collaboration. However, employees must be willing to adopt these tools. Therefore,
midmarket business leaders need collaboration technologies that are easy to use, easy to access, and fit into the flow
of an employee’s work. To that end, business leaders believe technologies that tie together multiple collaboration
capabilities into a single application will ensure that their employees can work efficiently and productively.
environment. These tools help disseminate the information necessary for a business to respond to rapidly shifting
markets. The cloud, as a natural DMZ between an organization and all of its constituents, provides an effective way
to facilitate communication and collaboration. However, employees must be willing to adopt these tools. Therefore,
midmarket business leaders need collaboration technologies that are easy to use, easy to access, and fit into the flow
of an employee’s work. To that end, business leaders believe technologies that tie together multiple collaboration
capabilities into a single application will ensure that their employees can work efficiently and productively.
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apply expert insight to your specific business challenges. For more information, visit
Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging
in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who
apply expert insight to your specific business challenges. For more information, visit
www.forrester.com/consulting
.
© 2012, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar,
and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For
additional information, go to www.forrester.com. [1-LEVHS7]
resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar,
and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For
additional information, go to www.forrester.com. [1-LEVHS7]
“In your opinion, what are the benefits of deploying an integrated collaboration solution?”
38%
76%
80%
89%
No need to do custom development
Less expensive to maintain
Higher adoption of these tools by employees
Easier for employees to use