Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Agent Reports
agtper20: Agent Peripheral Real Time Report
Agent by peripheral real-time reports
This section describes the following real-time reports:
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agtper20: Agent Peripheral Real Time Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is
working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent
Derived from: Person.LastName + "," + Person.FirstName
Derived from: Person.LastName + "," + Person.FirstName
Overview:
Report title
The name you give it when you save the report.
Report subject
A table of all agents on the selected peripheral(s) showing
each agent's current skill group, state, and call direction.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Report purpose
To show the current agent status for all the agents
connected to the selected peripheral(s).
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Sort order
By peripheral, agent's last name, first name, media routing
domain, and log on date and time.
Drilldowns available
No
Schema database
tables
Agent
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group