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C H A P T E R
12-1
ICM WebView Online Help
12
Trunk Group and IVR IPCC Reports
This section describes the following:
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Network trunk group reports
A network trunk group is a group of trunks organized to reflect the routing client's
view of trunks. A network trunk group can map to one or more trunk groups. For
example, an ACD might view four incoming T1 circuits as four trunk groups. The
routing client can deliver calls with the same DNIS to any of the 96 trunks on these
circuits. Therefore, the routing client treats these four T1 circuits as a single pool of
96 trunks - a network trunk group.
The following table lists all the ICM network trunk report templates that WebView
provides. You can click on the name of a network trunk report in the following table
to see more detailed information about the data in that report, and how the data is
derived from the ICM software's database.
Table 12-1 Network Trunk Group Templates
Template Name
Applicable
Environment
Environment
Type
Description
Standard ACD
real-time
table
The current status of trunks in the
selected network trunk groups.
Standard ACD
real-time
table
The current performance of trunks in
the selected network trunk groups.
Standard ACD
real-time
table
All the available network trunk-group
real-time report data in the
Network_Trunk_Group_Real_Time
database table