Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Outbound Option (Blended Agent) reports
Outbound Option Real-Time Reports
Outbound Option Real-Time Reports
Table 8-1 Outbound Option Report Templates
Template Name
Applicable
Environment
Type
Description
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
Outbound Option task
status for the selected time
period.
status for the selected time
period.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
historical
table
table
Task detail performance of
predictive calls by skill
group.
predictive calls by skill
group.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
historical
table
table
Task detail performance of
preview calls by skill group.
preview calls by skill group.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
historical
table
table
Task detail performance of
reservation calls by skill
group.
reservation calls by skill
group.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
The number of good, bad,
and total records imported,
or to be imported.
and total records imported,
or to be imported.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
historical
table
table
The number of good, bad,
and total records imported,
by time range.
and total records imported,
by time range.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
Data for each query rule
within a campaign.
within a campaign.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
Current status of all
campaign records.
campaign records.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
Currently configured
campaign dialing times
campaign dialing times
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
real-time
table
table
Currently configured
Campaign Query Rules
dialing times.
Campaign Query Rules
dialing times.
Outbound Option
(IPCC and/or
standard ACD)
(IPCC and/or
standard ACD)
historical
table
table
Data for each query rule
within a campaign.
within a campaign.