HP digital sender 9200c Manuale Di Servizio

Resolving operational issues

Use the troubleshooting instructions in the following table to deal with some basic digital sender
operational issues.

Problem

Action to take

The digital sender is not working.

■

Make sure that the power cord is securely connected to
the device and that it is plugged into the electrical outlet.

■

Make sure that the digital sender is turned on.

■

Verify that the network cable is securely connected to
the device.

■

Clear any error messages on the control-panel display.

■

If the digital sender has successfully powered up and
completed all of its internal diagnostics, the formatter
LED will flash on and off approximately once every
second. Verify that the formatter LED and Jetdirect LED
appear to be functioning normally. See

Understanding

digital-sender LEDs

The digital sender does not accept your password.

■

Verify that you are using the correct password.

■

Passwords are case-sensitive. Make sure that you type
your password with the correct combination of
uppercase and lowercase letters.

■

Verify that the settings on the Authentication tab of the
HP MFP DSS Configuration Utility are correct for your
network.

Scanned pages are blank or have repeated patterns when
using the ADF.

Make sure that a page is not already on the glass.

Vertical streaks appear on the scanned image.