NEC 2400 PX Manuale Utente
NEAX2400 IPX Feature Programming Manual
Page 100
NDA-24297, Issue 1
B-17
Blind Transfer To Attendant
B-17
Blind Transfer To Attendant
General Description
This feature allows a station to transfer a held call (station or trunk) to the Attendant Console and hang up without
having to wait for the Attendant to answer.
having to wait for the Attendant to answer.
Operating Procedure
1.
While connected to another party (station or trunk), the user presses switch hook or TRANSFER key;
receives special dial tone.
receives special dial tone.
2.
User dials the access code for operator; receives ringback tone while the call terminates to the Attendant
at RECALL key. The transferred party hears MUSIC ON HOLD [M-7].
at RECALL key. The transferred party hears MUSIC ON HOLD [M-7].
3.
User can either:
a.) Hang up before the Attendant answers, and call will be connected to the Attendant when the
Attendant answers.
Note:
The call will terminate at the Attendant's INCOMING CALL IDENTIFICATION (ICI) key depending on the
call class (LDN, FX, WATS, CCSA, TIE, ATND) of the party being transferred. Peg count will be
incremented by one, according to the call class.) The transferred party hears ringback tone.
call class (LDN, FX, WATS, CCSA, TIE, ATND) of the party being transferred. Peg count will be
incremented by one, according to the call class.) The transferred party hears ringback tone.
b.) Wait for the Attendant to answer and then hang up after announcing that a call is being
transferred.
Note:
When this method is used, the call is identified at the Attendant's INCOMING CALL IDENTIFICATION
(ICI) key as RECALL key. Peg count for RECALL will be incremented by one.
(ICI) key as RECALL key. Peg count for RECALL will be incremented by one.
Service Conditions
1.
Reorder tone will be sent to the station if an attempt is made to transfer to an Attendant in night mode.
2.
This feature is not available on a tenant basis.
3.
If the Attendant does not answer the transferred call within the predetermined time set for Transfer Call
Recall, the transferring station will not be recalled.
Recall, the transferring station will not be recalled.
4.
This feature is allowed only when a station is engaged in a two party connection (station or trunk).
5.
Reorder tone will be sent to the transfer originating station if that station is restricted from accessing the
Attendant.
Attendant.
6.
Attendant peg count is incremented by one for the following:
a.) RECALL when the Attendant answers before the transferring station releases.
b.) LDN, FX, WATS, CCSA, TIE, or ATND when the Attendant answers after the transferring
b.) LDN, FX, WATS, CCSA, TIE, or ATND when the Attendant answers after the transferring
station releases.
7.
The NEAX2400 IPX will not set a priority queue for the call being transferred when the station originating
the transfer hangs up before the Attendant answers.
the transfer hangs up before the Attendant answers.
8.
CALL TRANSFER - ATTENDANT [C-10] is restricted when this feature is activated.
9.
This feature is allowed via system data and service feature data assignment.
10.
If a call is blind transferred to a station that has set CALL FORWARDING - DON'T ANSWER [C-3] to
the Attendant, the following conditions will occur:
the Attendant, the following conditions will occur:
a.) if No Recall on Call Transfer is in service, the call will forward in a Don't Answer scenario. B-18
must be in-service.
b.) if Recall on Call Transfer is in service, the transferred call will recall to the transferring party.
11.
This feature is available for stations in the FCCS network only.