AT&T DEFINITY Generic 3 Manuale Utente

Constructing a Vector: One Ap proach

Issue  4 September 1995

The vector in the previous section provides feedback to the caller after the call is 
queued.  However, if the announcement in Step 3 is played, and if the agent 
does not answer the call soon after the announcement is complete, the caller 
may end up holding the line for too long a time without receiving any further 
feed back or treatment.  The following vector provides one solution:

The 

wait-time

 command in Step 4 of this vector provides additional feedback 

(this time, music) to the caller. If the call is not answered by the time Step 4 
completes, the 

goto step

 command in Step 5 is processed.

Up to this point, we have discussed and illustrated Call Vectoring commands that 
cause 

sequential flow

 (that is, the passing of vector processing control from the 

current vector step to the next sequential vector step). The 

goto step

 command 

is an example of a Call Vectoring command that causes 

branching

 (that is, the 

passing of vector processing control from the current vector step to either a 
preceding or succeeding vector step).

The 

goto step

 command in Step 5 allows you to establish an announcement-wait 

loop that continues until the agent answers the call. Specifically, the command 
makes an unconditional branch to the 

announcement

 command in Step 3.  If the 

call is not answered by the time the announcement in Step 3 is complete, control 

 

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                           CALL VECTOR

Number: 27

 Name: base

Basic?y

EAS?n

G3V4 Enhanced?n

ANI/II-Digits?n

ASAI Routing?n

Prompting?n

LAI?n

G3V4 Adv Route?n

01 queue-to main split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 wait-time 60 seconds hearing music
05 goto step 3 if unconditionally
06 _______________
07 _______________
08 _______________
09 _______________
10 _______________
11 _______________