AT&T DEFINITY Generic 3 Manuale Utente

Functions and Examples

Issue  4 September 1995

Under certain circumstances, the customer may find it necessary to provide the 
caller with recorded information that, by its very content, resolves a problem with 
such finality that the caller feels no need to follow up on his or her call.  Such a 
recorded message is referred to as an 

information announcement

.  An example 

follows:

Note that the 

disconnect

 command is used with the announcement. After the 

announcement, the caller is disconnected, since he or she need not stay on the 
line any longer.

In presenting an example of a delay announcement earlier in this chapter, we 
mentioned that this type of announcement is usually coupled with a delay step.  
A delay step is provided by the 

wait-time

 command, which allows the caller to 

remain on hold for at least the number of seconds indicated in the command.

Let’s take another look at our delay announcement.  However, this time, let’s 
couple the announcement with a delay step:

Here, the caller is allowed to wait at least 20 seconds for the call to be answered 
by an agent.  During this wait period, the caller is provided with system music, 
which is one type of feedback available via the 

wait-time

 command.

If the delay step is the final effective step in the vector, the audible feed back 
continues beyond the specified duration. (A “final effective step” in a vector is 
either the last vector step or a vector step that is followed by a 

stop

 step.) Under 

normal circumstances, the audible feed back continues until the call is either 
answered or abandoned. However, if the call is not queued when vector 

      disconnect after announcement 2918 (‘‘Today has
      been declared a snow day.  Please report for work tomorrow
      at 8 A.M.’’)

      announcement 2556 (‘‘All of our agents are busy.
      Please hold.’’)
      wait-time 20 seconds hearing music