Nortel Networks 1165E Manuale Utente

Agent features

To answer a call:

Contacting your supervisor

•

Use the

Supervisor

feature to talk to your supervisor in the following

ways:

•

•

•

•

•

To answer a call from your supervisor:

To answer a call from your supervisor while on another call:

When the LCD next to your individual
DN key flashes, press the DN key.

Note: The LCD remains lit as long as
you are on the call.

When the LCD next to the

Supervisor

key

flashes, press the

Supervisor

key.

Note: The LCD remains lit as long as
you are on the call.

The LCD next to the

Supervisor

key flashes

and a buzzer sounds.

2498

Supervisor