Nortel Networks 1165E Manuale Utente

Using Emergency

Use the 

 feature to contact your supervisor immediately in an 

emergency situation.

3.

Press the 

 key.

If you are performing multiple tasks, 
repeat steps 1 and 2.

Note: If configured, you can enter 
Activity Codes while in the Not Ready 
state and run Not Ready Reason Codes 
by Agent report in Contact Center 
Manager Administration to track Not 
Ready time.

1.

During an active call, press the 

 key.

Note: The Emergency LCD remains lit 
as long as the feature is active.

When the supervisor answers, a three-
way call commences with you, your 
supervisor, and the caller.

2.

Press the 

 key again to 

transfer the caller to the supervisor and 
terminate your access to the caller and 
supervisor.

Activity

Emergency

Emergency