Nortel Networks 1165E Manuale Utente

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Agent features
31
Using Not Ready
Use the 
Not Ready
 feature to take your IP Phone out of the call queue 
while completing post-call work.
Note: If you don't activate 
Make Set Busy
 or 
Not Ready
, callers will 
continue to be directed to your phone.
To use Not Ready:
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
1.
Press the 
NotReady
 key to temporarily 
log out of the system.
Note: The NotReady LCD remains lit as 
long as the feature is active.
or
2.
To return to the queue, choose one of 
the following:
— Press the 
In-Calls
 key 
— Press the 
NotReady 
key.
1.
Press your individual DN key.
2.
Use the dialpad to dial the phone 
number.
Note: The LCD remains lit as long as 
you are on the call.
NotReady
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NotReady
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