Canon imageFORMULA DR-G1130 マニュアル

6-5

This section describes the problems that may occur during use of the scanner and how to solve them.

The following trouble categories are addressed:
•

•

•

•

•

•

•

It you cannot resolve a problem, contact your local authorized 
Canon dealer or your service representative.

■ The Scanner Does Not Turn ON

If the scanner does not turn ON, first confirm the 
following:
✔ Is the power cord connected correctly?

✔ Is the power cord inserted into the power outlet?

■ The Scanner Is Not Recognized (Connecting 

If the scanner’s USB connection is not recognized, first 
confirm the following: 
✔ Are the scanner and PC connected correctly using the 

proper cable?

✔ Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following 
possible causes:

Cause

The scanner does not support your USB 
interface.

Solution

This product is not guaranteed to operate with 
all types of USB interfaces. Contact your local 
authorized Canon dealer or service 
representative for more information.

Cause

The scanner does not support the USB 
cable.

Solution

Use the USB cable provided with the scanner.

Cause

The USB hub is not compatible with the 
scanner.

Solution

Remove the USB hub.

■ Scanning Is Not Performed

If scanning does not start when it should, first confirm the 
following:
✔ Are the scanner and PC correctly connected with the 

proper cable?

✔ Is the scanner’s power switch turned ON?
If this does not solve the problem, consider the following 
possible causes:

Cause

The ISIS/TWAIN driver and Job 
Registration Tool are not installed 
correctly.

Solution

Uninstall and then reinstall the ISIS/TWAIN 
driver and Job Registration Tool.