Cisco Cisco Agent Desktop 9.0 テクニカルリファレンス
Diagnostic Procedures
November 2006
205
Diagnostic Procedures
Basic Checks
When CAD has problems, check that:
■
The computers that host CAD services, CallManager, ICM, and other system
components are running.
components are running.
■
The registry is correct (see "Registry Check" on page 205).
■
The network is set up correctly (see "Network Check" on page 205).
■
The CAD services are running and active (see "Active Service Check" on
page 205).
page 205).
■
The CAD Configuration Setup utility has run correctly. See the CAD
Installation Guide for more information.
Installation Guide for more information.
Active Service Check
This applies only to the following services: LRM, Chat, Enterprise, Recording &
Statistics, Browser & IP Phone Agent, and Sync.
Statistics, Browser & IP Phone Agent, and Sync.
For Nonredundant Systems
■
Check the service’s log file for a statement that the service is active.
For Redundant Systems
■
Check the service’s log file for a statement that the service is active.
■
Only one instance of each service should be active at the same time. The
other instance should be in standby mode.
other instance should be in standby mode.
Registry Check
Using Windows Regedit:
■
Verify that HKEY_LOCAL_MACHINE\Software\Spanlink\CAD\Site Setup
exists and contains the entries specified in
exists and contains the entries specified in
.
■
Verify that the registry entries used by specific services exist and are valid.
See
See
.
Network Check
■
On the CAD services computer, verify that the IP address in the registry value
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup\IOR
HOSTNAME is the correct IP address of the public NIC card.
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup\IOR
HOSTNAME is the correct IP address of the public NIC card.