Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Configuring Desktop and Server Monitoring and Recording
March 1, 2013
153
Configuring Desktop and Server Monitoring
and Recording
and Recording
You can perform the following tasks on the VoIP Monitoring Device page of the Silent
Monitoring & Recording node:
Monitoring & Recording node:
■
■
■
■
■
The VoIP Monitoring Device page displays all phone devices configured in Unified CM.
If a phone is configured for extension mobility and a static extension is set up, the
Extension field displays the static extension assigned to the device’s MAC address. If
no static extension is set up, the Extension field is blank.
Extension field displays the static extension assigned to the device’s MAC address. If
no static extension is set up, the Extension field is blank.
NOTE: Assign a static extension to an extension mobility device to
make administration easier.
make administration easier.
Enabling Mobile Agent Monitoring
Mobile agents can connect to the system through any one of a number of agent
gateways. The Mobile Agent Monitor page (
gateways. The Mobile Agent Monitor page (
) enables you to assign one Cisco
VoIP Monitor Service to each agent gateway. Only one Cisco VoIP Monitor Service per
agent gateway is supported. One Cisco VoIP Monitor Service can be assigned to
multiple agent gateways as well as to regular agent phones.
agent gateway is supported. One Cisco VoIP Monitor Service can be assigned to
multiple agent gateways as well as to regular agent phones.
Figure 77.
Mobile Agent page