Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Real Time Displays
Field
Description
Avg Not Ready
Agent: The average time the agent spent in the Not Ready state today.
Team: The average time all members of the team spent in the Not
Ready state today.
Ready state today.
Total Not Ready
Agent: The total time the agent spent in the Not Ready state today.
Team: The total time all members of the team spent in the Not Ready
state today.
state today.
Max After Call Work
Agent: The longest time the agent spent in the Work Ready or Work
Not Ready state today.
Not Ready state today.
Team: The longest time any member of the team spent in the Work
Ready or Work Not Ready state today.
Ready or Work Not Ready state today.
Avg After Call Work
Agent: The average time the agent spent in the Work Ready and Work
Not Ready states today.
Not Ready states today.
Team: The average time all members of the team spent in the Work
Ready and Work Not Ready states today.
Ready and Work Not Ready states today.
Total After Call Work
Agent: The total time the agent spent in the Work Ready and Work Not
Ready states today.
Ready states today.
Team: The total time all members of the team spent in the Work Ready
and Work Not Ready states today.
and Work Not Ready states today.
Other Time
Agent: The total time the agent spent in states other than Talking,
Ready, Not Ready, Work Ready, and Work Not Ready today.
Ready, Not Ready, Work Ready, and Work Not Ready today.
Team: The total time all members of the team spent in states other than
Talking, Ready, Not Ready, Work Ready, and Work Not Ready today.
Talking, Ready, Not Ready, Work Ready, and Work Not Ready today.
Agent Call Log
The Agent Call Log Display is available when you select the Logs node under a specific agent’s name in
the Agents tree.
the Agents tree.
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