Cisco Cisco Agent Desktop 8.5 ユーザーガイド
June 2007
163
Unified CCE Configuration
Introduction
The Unified CCE Configuration node enables you to configure the websites that
supervisors use to dynamically re-skill their agents (see
supervisors use to dynamically re-skill their agents (see
).
Figure 87.
Unified CCE Configuration node.
By default, the websites listed under Agent Re-Skilling are not configured. This node
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.