Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
163
Unified CCE Configuration
Introduction
The Unified CCE Configuration node enables you to configure the websites that
supervisors use to dynamically re-skill their agents (see
supervisors use to dynamically re-skill their agents (see
).
Figure 87.
Unified CCE Configuration node.
By default, the websites listed under Agent Re-Skilling are not configured. This node
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.