Cisco Cisco Customer Response Solution Downloads デザインガイド
C H A P T E R
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Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
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Cisco Unified Contact Center Express
Deployment Models
Deployment Models
As discussed in the previous chapter, when designing a Unified CCX deployment, there are four core
software components—CRS Engine, Database, Recording, and Monitoring—for you to consider
placing. This chapter discusses the placement of these core software components for the most common
deployment models along with rules and considerations for those deployment models. A later chapter
discusses usage of the Unified CCX 4.1 Configuration & Ordering Tool to help you determine the
number and types of servers required for any supported deployment model and call processing
requirements. Prior to using that tool though, it is a good idea to have a pretty close idea of what
deployment model you desire.
software components—CRS Engine, Database, Recording, and Monitoring—for you to consider
placing. This chapter discusses the placement of these core software components for the most common
deployment models along with rules and considerations for those deployment models. A later chapter
discusses usage of the Unified CCX 4.1 Configuration & Ordering Tool to help you determine the
number and types of servers required for any supported deployment model and call processing
requirements. Prior to using that tool though, it is a good idea to have a pretty close idea of what
deployment model you desire.
This chapter contains the following sections:
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