Cisco Cisco Customer Response Solution Downloads デザインガイド
3-2
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 3 Cisco Unified Contact Center Express Deployment Models
Figure 3-1 depicts the maximum sized deployment model for Unified CCX 4.1 and will be referred to
as the Unified CCX 4.1 Reference Architecture and also the 10-Server HA deployment model. The
reference architecture provides high availability and contains 10 physical servers running Unified CCX
software components. The reference architecture has 2 CRS Engines, 2 Database Servers, 2 Recording
Servers (which requires one of the Monitoring Servers), and 4 additional Monitoring Servers.
as the Unified CCX 4.1 Reference Architecture and also the 10-Server HA deployment model. The
reference architecture provides high availability and contains 10 physical servers running Unified CCX
software components. The reference architecture has 2 CRS Engines, 2 Database Servers, 2 Recording
Servers (which requires one of the Monitoring Servers), and 4 additional Monitoring Servers.
Figure 3-1
Maximum Sized Deployment Models for Unified CCX 4.1
There are many supported CRS deployment models. In this document we will discuss the most common
deployment models. They are as follows:
deployment models. They are as follows:
1.
Cisco Unified CallManager (Unified CM) Co-Resident
2.
Single-Server non-HA
3.
Multi-Server non-HA
4.
Two-Server HA
5.
Four-Server HA
6.
Six-Server HA
7.
Ten-Server HA (reference architecture)
Table 3-1 depicts the placement of the core software components for each of these seven deployment
models. Note that many other similar deployment models are possible and supported. These models
have no bearing on which specific server model is used. The minimum server model required is
identified by the Cisco Unified Contact Center Express Configuration and Ordering Tool. The following
sections in this chapter discuss the general rules for design and considerations and limitations for each
of the six deployment models listed here. This information allows an Unified CCX system planner or
designer to understand what other similar deployment models are supported and to understand how to
determine the best solution for a given set of requirements.
models. Note that many other similar deployment models are possible and supported. These models
have no bearing on which specific server model is used. The minimum server model required is
identified by the Cisco Unified Contact Center Express Configuration and Ordering Tool. The following
sections in this chapter discuss the general rules for design and considerations and limitations for each
of the six deployment models listed here. This information allows an Unified CCX system planner or
designer to understand what other similar deployment models are supported and to understand how to
determine the best solution for a given set of requirements.
Unified
Communications
WAN
Unified CM
cluster
PSTN
Router/VG
Data
switch
Agent stations
Supervisor
stations
Site 2
Site 5
142308
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Expansion
Server
Expansion
Server
Expansion
Server
Expansion
Server
Expansion
Server
Expansion
Server
Expansion
Server
Expansion
Server
Unified
CCX
Unified
CCX
1 CRS engine
3 Database
4 Database
5 Rec + Mon*
6 Rec + Mon*
7 Mon
8 Mon
9 Mon
10 Mon
2 CRS engine