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Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 3 Cisco Unified Contact Center Express Deployment Models
Unified CCX General Rules for Design
Table 3-1
Software Components of Deployment Models
Note
The Recording component will always require a co-resident Monitoring component. For redundant
servers running Recording components, only one of the 5 supported Monitoring components is
required—even though the Monitoring component is installed on both servers running the Recording
components. Only one of the Monitoring components on the redundant servers running the Recording
components is ever utilized. The asterisk (*) in deployment models 4, 5, 6, and 7 of Table 3-1 relates to
this rule that even though there are two Monitoring components installed, only one is counted against
the Unified CCX cluster limit of 5 Monitoring components.
servers running Recording components, only one of the 5 supported Monitoring components is
required—even though the Monitoring component is installed on both servers running the Recording
components. Only one of the Monitoring components on the redundant servers running the Recording
components is ever utilized. The asterisk (*) in deployment models 4, 5, 6, and 7 of Table 3-1 relates to
this rule that even though there are two Monitoring components installed, only one is counted against
the Unified CCX cluster limit of 5 Monitoring components.
Unified CCX General Rules for Design
When designing a Unified CCX deployment, the following rules apply:
•
www.cisco.com/go/srnd
.
Model
Server 1
Unified
CCX
Server 2
Unified
CCX
Server 3
Unified
CCX
Server 4
Unified
CCX
Server 5
Unified CCX
Server 6
Unified CCX
Servers 7-10
Unified
CCX
1
Unified CM
Co-resident
Unified
CM+Eng+D
B+Rec+
Mon
2
Single Server
non-HA
Eng+DB+
Rec+Mon
3
Multi-Server
non-HA
Eng
DB +
Rec + Mon
Mon x 4
4
Two- Server
HA
Eng+DB+
Rec+Mon*
Eng + DB +
Rec + Mon*
5
Four-Server
HA
Eng
Eng
DB +
Rec + Mon*
DB +
Rec + Mon*
6
Six- Server
HA
Eng
Eng
DB
DB
Rec+Mon*
Rec+Mon*
7
Ten- Server
HA
Eng
Eng
DB
DB
Rec+Mon*
Rec+Mon*
Mon x 4