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Authentication web page is not available

Cisco Unified CCX Supervisor web page cannot be 
viewed from Cisco Unified CCX Server

Cisco Unified Communications Manager users display 
in random order

Database table fields used by wallboard store data in 
milliseconds

High call rejection rate under heavy load

Invalid files message displays while uploading a zip 
file of prompts

Management pages display error message when 
selected

Refreshing subflow script does not update parent 
scripts

Uploading license file can result in warning 
message

User cannot log in to the Cisco Unified CCX web 
page

Zip file does not auto unzip on Document Management 
page

Cisco Unified CCX Admin Utility problems

The Cisco Unified CCX Admin Utility exits or does 
not come up after login

The Cisco Unified CCX Admin Utility fails due to data 
corruption

The Cisco Unified CCX Admin Utility will not run on 
a none bootstrap node

The Cisco Unified CCX Admin Utility will not run 
since the Node Manager hung

The cluster is not in synchronization

Cisco Unified CCX Database problems

Cannot activiate DB components on HA node

Cannot configure Application or System parameters 
from their pages in Cisco Unified CCX 
Administration

Cisco Unified CCX Databases are not purged as 
expected

E-mail notification of database purging activities is 
not sent

Historical database db_cra is full due to high 
availability

HR client login error

Syslog or SNMP trap notification of database purging 
activities is not sent

Cisco Unified CCX Editor problems

Accept step error during active debug

Change a string variable to an integer

Error occurs with Reactive Debugging Tool

Cisco Unified CCX Engine problems

An error message plays when calling a CTI route 
point

Application subsystem in partial service and 
application running for an unexpectedly long 
time

Application subsystem is in partial service

Attempting to start the Cisco Unified CCX Node 
Manager service causes an error 1067

Attempting to start the Cisco Unified CCX Node 
Manager service causes an error 1069

Call drops during transfer over gateway

Calling party and Cisco Unified CCX do not have 
common codec

Changes to applications do not register

Changing time on Cisco Unified CCX machines 
results in agents getting logged off

Cisco Unified CCX Engine does not start

Cisco Unified CCX Engine does not start and an RMI 
port in use error appears

Cisco Unified CCX Engine is running but calls are not 
answered

Cisco Unified CCX Server and Active Directory 
integration results in some services being 
unregistered

Cisco Unified CCX Server runs at 100% 
capacity

Cisco Unified CCX Server runs out of disk 
space

Database subsystem goes into partial service

H.323 client DTMF digits not detected

JTAPI subsystem is in partial service

Prompt exception in Cisco Unified CCX Engine log 
file

Prompts with incorrect codec being played out

Redirected call is disconnected

The Simple Recognition step takes the unsuccessful 
branch

Unable to connect to JTAPI provider