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Voice Browser step throws an exception

Cisco Unified CCX problems

Agent does not go to Work state after handling a 
call

Agents do not appear in Resources are in Cisco 
Unified CCX Configuration web page

Agents do not show in CSQ

Calls are not routed to agents

Calls to IPCC Express route points are 
disconnected

Media step causes a Could not create 
PlayPromptDialog Object exception

recording and monitoring problems

RM-CM subsystem is out of service

Some resource selection criteria are missing

Unable to make any Cisco Unified CCX configuration 
changes

unable to record an agent

Updating a NIC driver disables silent monitoring and 
recording

You cannot select the order of agents

Cisco Unified CM Automated Attendant problems

Automated Attendant prompt is not played

Dial by name does not find the specified server

Cisco Unified CME problems

Agent cannot log in on restricted line

Agent cannot log in on shared line

Cisco Unified CME triggers with 2811/CME router 
are not working

Pressing ’#’ truncates the prompt and the prompts that 
follow are not played

When agent drops from conference, all parties on 
conference are dropped

Cisco Unified IP IVR problems

Cisco Unified IP IVR drops callers when transferring 
to an extension

Prompt plays phrases in the wrong order

Prompts play in an incorrect language

Some prompts do not play

Some prompts in a script play in the language 
specified and other prompts play in English

CISCO-VOICE-APPS-MIB

CiscoWorks support

Campus Manager

IP Telephony Monitor

Resource Management Essentials

CME Telephony problems

A functional routing point stopped or the CME 
Telephony subsystem is in partial service

diagnosing problems

examples

traps during shutdown

traps during startup

High Availability and bootstrap problems

An exception on startup

Transaction Manager cannot start

High availability and failover problems

Cannot make configuration changes in HA 
cluster

Cannot make configuration changes in RmCm 
subsystem

Cisco Unified CCX does not accept call or function 
properly

Cisco Unified CCX server keeps rebooting due to 
Cisco Unified CCX Node Manager failure

Cisco Unified CCX servers respond slowly in HA 
environment

Cluster is in partial service

Cluster time synch fails

Conflicts in Datastore Control Center history

Multiple failovers with high CPU usage

Server is in partial service

Service constantly shows Invalid