Cisco Cisco Computer Telephony Integration Option 9.0 参照ガイド

ServiceID

The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_ SERVICE (

) when 

not applicable or not available.

UINT

4

SkillGroupNumber

The number of the agent Skill Group 
the call is attributed to, as known to 
the peripheral. May contain the 
special value NULL_SKILL_ 
GROUP (

applicable or not available. Some 
ACDs ignore this field and/or use 
the ACD default; see the list 
immediately following this table.

UINT

4

SkillGroupID

The Unified ICM SkillGroupID of 
the agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP (

applicable or not available.

UINT

4

SkillGroupPriority

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.

USHORT

2

AlertingDevice 
Type

The type of device ID in the 
AlertingDevic ID floating field 
(

).

USHORT

2

CallingDeviceType

The type of device ID in the 
CallingDeviceID floating field 
(

).

USHORT

2

CalledDeviceType

The type of device ID in the 
CalledDeviceID floating field 
(

).

USHORT

2

LastRedirect 
DeviceType

The type of device ID in the 
LastRedirectDeviceID floating field 
(

).

USHORT

2

LocalConnection 
State

The state of the local end of the 
connection. When a call is delivered 
to an agent teleset, the 
LocalConnectionState will be 
LCS_ALERTING (

).

USHORT

2

EventCause

A reason for the occurrence of the 
event (

).

USHORT

2

NumNamedVariabl
es

The number of NamedVariable 
floating fields present in the floating 
part of the message.

USHORT

2