Справочное Руководство для Cisco Cisco Computer Telephony Integration Option 9.0
5-11
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
ServiceID
The Unified ICM ServiceID of the
service that the call is attributed to.
May contain the special value
NULL_ SERVICE (
service that the call is attributed to.
May contain the special value
NULL_ SERVICE (
) when
not applicable or not available.
UINT
4
SkillGroupNumber
The number of the agent Skill Group
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_
GROUP (
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_
GROUP (
applicable or not available. Some
ACDs ignore this field and/or use
the ACD default; see the list
immediately following this table.
ACDs ignore this field and/or use
the ACD default; see the list
immediately following this table.
UINT
4
SkillGroupID
The Unified ICM SkillGroupID of
the agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
the agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
USHORT
2
AlertingDevice
Type
Type
The type of device ID in the
AlertingDevic ID floating field
(
AlertingDevic ID floating field
(
).
USHORT
2
CallingDeviceType
The type of device ID in the
CallingDeviceID floating field
(
CallingDeviceID floating field
(
).
USHORT
2
CalledDeviceType
The type of device ID in the
CalledDeviceID floating field
(
CalledDeviceID floating field
(
).
USHORT
2
LastRedirect
DeviceType
DeviceType
The type of device ID in the
LastRedirectDeviceID floating field
(
LastRedirectDeviceID floating field
(
).
USHORT
2
LocalConnection
State
State
The state of the local end of the
connection. When a call is delivered
to an agent teleset, the
LocalConnectionState will be
LCS_ALERTING (
connection. When a call is delivered
to an agent teleset, the
LocalConnectionState will be
LCS_ALERTING (
).
USHORT
2
EventCause
A reason for the occurrence of the
event (
event (
).
USHORT
2
NumNamedVariabl
es
es
The number of NamedVariable
floating fields present in the floating
part of the message.
floating fields present in the floating
part of the message.
USHORT
2
Table 5-5
CALL_DELIVERED_EVENT Message Format (continued)