Cisco Cisco Agent Desktop 8.5 ユーザーガイド

The Supervisor Desktop window is divided into three areas:

■

The team view pane, which displays the supervisor’s team of agents

■

The data view pane, which displays agent and call information

■

The team performance message pane, which enables you to broadcast 
team performance messages 

 shows the Supervisor Desktop window. 

Team selection list

Data view pane

Team view pane

Team performance message pane

Toolbar

Status bar