Cisco Cisco Agent Desktop 8.5 用户指南
Cisco Supervisor Desktop User’s Guide 6.0(2)
12
10-July-07
Supervisor Desktop Window
The Supervisor Desktop window is divided into three areas:
■
The team view pane, which displays the supervisor’s team of agents
■
The data view pane, which displays agent and call information
■
The team performance message pane, which enables you to broadcast
team performance messages
team performance messages
Figure 5.
Supervisor Desktop window
Team selection list
Data view pane
Team view pane
Team performance message pane
Toolbar
Status bar