Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド

The SUPERVISOR_ASSIST_REQ message, defined in 

, allows a CTI Client to notify the 

client agent’s supervisor that assistance with the indicated call is required:

MessageHeader

Standard message header. 
MessageType = 118.

MHDR

8

InvokeID

An ID for this request message that 
will be returned in the 
corresponding confirm message.

UINT

4

PeripheralID

The ICM PeripheralID of the ACD 
where the call is located.

UINT

4

ConnectionCallID

The Call ID value of the call that the 
agent needs assistance with. May 
contain the special value 0xffffffff 
when there is no related call.

UINT

4

ConnectionDevice 
IDType

Indicates the type of the connection 
identifier supplied in the 
ConnectionDeviceID floating field 
(

USHORT

2

ConnectionDevice 
ID 

The identifier of the connection 
between the call and the agent’s 
device.

STRING

64

AgentExtension

The agent’s ACD teleset extension.  
For clients with ALL EVENTS or 
PERIPHERAL MONITOR service, 
at least one of AgentExtension, 
AgentID, or AgentInstrument must 
be provided.

STRING

16

AgentID

The agent’s ACD login ID. For 
clients with ALL EVENTS or 
PERIPHERAL MONITOR service, 
at least one of AgentExtension, 
AgentID, or AgentInstrument must 
be provided.

STRING

12

AgentInstrument

The agent’s ACD instrument 
number. For clients with ALL 
EVENTS or PERIPHERAL 
MONITOR service, at least one of 
AgentExtension, AgentID, or 
AgentInstrument must be provided.

STRING

64

Maximum message size (including header)

186