Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
5-164
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Control Service
, to confirm
receipt of the request.
Table 5-128
SEND_DTMF_SIGNAL_CONF Message Format
Field Name
Value
Data
Type
Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 92.
MessageType = 92.
MHDR
8
InvokeID
Set to the value of the InvokeID from
the corresponding request message.
the corresponding request message.
UINT
4
Maximum message size (including header):
12
SUPERVISOR_ASSIST_REQ
When an agent needs supervisor assistance, an agent may send a SUPERVISOR_ASSIST_REQ message
to the CTI server asking for assistance from a team supervisor. The message will be forwarded to the
PIM, who will first check the team’s primary supervisor. If the primary supervisor is not available, the
PIM will initiate a post-route request to the ICM CallRouter using the team’s configured DialedNumber
to find an available supervisor in the supervisor group. Once an available supervisor is found, a call with
calltype SUPERVISOR_ASSIST is initiated, and a SUPERVISOR_ASSIST_CONF will be sent to the
requesting client. If no supervisor can be found a FAILURE_CONF response is returned to the
requesting client.
to the CTI server asking for assistance from a team supervisor. The message will be forwarded to the
PIM, who will first check the team’s primary supervisor. If the primary supervisor is not available, the
PIM will initiate a post-route request to the ICM CallRouter using the team’s configured DialedNumber
to find an available supervisor in the supervisor group. Once an available supervisor is found, a call with
calltype SUPERVISOR_ASSIST is initiated, and a SUPERVISOR_ASSIST_CONF will be sent to the
requesting client. If no supervisor can be found a FAILURE_CONF response is returned to the
requesting client.
ToneDuration
Specifies the duration in
milli-seconds of DTMF digit
tones. Use 0 to take the default.
May be ignored if the peripheral is
unable to alter the DTMF tone
timing.
milli-seconds of DTMF digit
tones. Use 0 to take the default.
May be ignored if the peripheral is
unable to alter the DTMF tone
timing.
USHORT
2
PauseDuration
Specifies the duration in
milli-seconds of DTMF inter-digit
spacing. Use 0 to take the default.
May be ignored if the peripheral is
unable to alter the DTMF tone
timing.
milli-seconds of DTMF inter-digit
spacing. Use 0 to take the default.
May be ignored if the peripheral is
unable to alter the DTMF tone
timing.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device
associated with the connection.
associated with the connection.
STRING
64
DTMFString
The sequence of tones to be
generated.
generated.
STRING
32
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument
number.
number.
STRING
64
Maximum message size (including header):
194
Table 5-127
SEND_DTMF_SIGNAL_REQ Message Format (continued)