MitraStar Technology Corporation DSL2401HNAT1CC ユーザーズマニュアル

Chapter 24    Troubleshooting

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5 If the problem continues, contact the vendor.



I forgot the IP address for the Router.

1 The default IP address is https://192.168.1.1:8000.

2 If you changed the IP address and have forgotten it, you might get the IP address of the Router by 

looking up the IP address of the default gateway for your computer. To do this in most Windows 

computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default 

Gateway might be the IP address of the Router (it depends on the network), so enter this IP address 

in your Internet browser. 

3 If this does not work, you have to reset the device to its factory defaults. See 



I forgot the password.

1 The default password is the first 6 digits of the Router’s MAC address. Please refer to the label 

sticker at the device’s box for the MAC address.

2 If you have changed the password but can’t remember it, you have to reset the device to its factory 

defaults. See 



I cannot see or access the Login screen in the web configurator.

1 Make sure you are using the correct IP address.

• The default IP address is https://192.168.1.1:8000.
• If you changed the IP address (

), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

2 Check the hardware connections, and make sure the LEDs are behaving as expected. See 

.

3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java 

enabled. 

4 Reset the device to its factory defaults, and try to access the Router with the default IP address. See 

.

5 If the problem continues, contact the network administrator or vendor, or try one of the advanced 

suggestions.