ViVOtech Inc. VIVOPAYKIOSKII ユーザーズマニュアル
ViVOpay Kiosk II User Guide
631-0071-01 ViVOtech
Proprietary
Page 19 of 23
3 Installation Points
• Although the ViVOpay Kiosk II Reader is designed to be mounted on to a metal surface and in
close proximity to any internal motors and electrical devices that may be operating inside the
Kiosk, it should be noted that in general, RFID readers can be susceptible to RF-induced
interference. Therefore, the ViVOpay unit is susceptible to RF and electromagnetic
interference. Therefore, it is important that the unit not be mounted next to or near (within 3 or 4
feet) large electric motors, computer UPS systems, microwave transmitters, anti-theft devices,
radio transmitters, communications equipment etc.
interference. Therefore, it is important that the unit not be mounted next to or near (within 3 or 4
feet) large electric motors, computer UPS systems, microwave transmitters, anti-theft devices,
radio transmitters, communications equipment etc.
• All cables should be neatly tied with nylon cable-ties and routed in such a way that they are
inaccessible and invisible to customers. Cables should be clearly labeled at both ends to
indicate where they should be connected to.
indicate where they should be connected to.
• The ViVOpay unit should be tested after installation with a test card. An end-to-end transaction
should be run (the same as an actual purchase on the Kiosk). The ViVOpay Kiosk II should
register "Requesting Authorization". Even if the transaction is declined (as it should be with a
test card), it will prove connectivity all the way through the system. If possible the store
manager or some other responsible party should test each unit on a regular basis (perhaps at
the start of each day or at least once per week) with a test card to ensure continued operation
and functionality. If the ViVOpay Kiosk II is rebooted on a regular basis (such as every night) it
is important to test the contactless reader as soon as possible afterwards in order to ensure
continued communication to the Kiosk.
register "Requesting Authorization". Even if the transaction is declined (as it should be with a
test card), it will prove connectivity all the way through the system. If possible the store
manager or some other responsible party should test each unit on a regular basis (perhaps at
the start of each day or at least once per week) with a test card to ensure continued operation
and functionality. If the ViVOpay Kiosk II is rebooted on a regular basis (such as every night) it
is important to test the contactless reader as soon as possible afterwards in order to ensure
continued communication to the Kiosk.
• In order to minimize the incidence of non-functioning readers being reported, it is important that
ViVOpay Kiosk II distributors, technicians, and IT specialists servicing the retail locations are
made aware of how to troubleshoot the contactless readers. From past experience it has been
found that a large percentage of units that are returned to your local support representative
under the RMA process have been found to be in good working order. Some simple
troubleshooting while the reader is still installed can greatly reduce this number.
made aware of how to troubleshoot the contactless readers. From past experience it has been
found that a large percentage of units that are returned to your local support representative
under the RMA process have been found to be in good working order. Some simple
troubleshooting while the reader is still installed can greatly reduce this number.
• If the ViVOpay unit does not appear to be working, verify that the unit is powered on.
- Make sure that the correct pins are utilized
- Make sure that the power provided is within the specified range of the ViVOpay Kiosk II
- Make sure that the power provided is within the specified range of the ViVOpay Kiosk II
reader
- The correct polarity is observed