VeriFone E355 ユーザーズマニュアル

 

E

355 I

NSTALLATION

 G

UIDE

V

E R

I

F

O

N E

O

N F

I D

E N

T I

A

L

R

EVIS

IO

N

 A

.6

 

When the e355 display screen does not show correct or clearly readable 
information:

Check device power connection.

Remove and reapply power to the device. To do this, press and hold the 

power/reset button.

If the problem persists, contact your local Verifone service provider.

If the keypad does not respond properly:

Check the device display. If it displays the wrong character or nothing at all 

when you press a key, follow the steps outlined in 

If the problem persists, contact your local Verifone representative.

Place a paper clip or a similar tool in the hole located on the side of the device 

near the Barcode button to press the Reset Button.

There are several reasons why the device may not be processing transactions. 
Use the following steps to troubleshoot failures. 

Perform a test transaction using one or more different magnetic stripe cards to 

ensure the problem is not a defective card.

The side of the card where the black magnetic stripe is should be visible. 

Insert the magnetic stripe card from the top of the device going downwards in 
a smooth and continuous manner (see 

). 

Perform a test transaction using several different smart cards to ensure the 

problem is not a defective card.

Ensure that the card is inserted correctly and that the card is not removed 

prematurely.

Ensure the MSAM cards are properly inserted (see 

Contact your Verifone distributor or service provider.

Validate connections to Apple/Android/Windows tablet.

Check if the application is able to communicate with the e355.

Do NOT paste anything on the keypad surface to avoid malfunction.