ユーザーズマニュアル目次Table of Contents2About This Document10Purpose10Intended Audience10How This Book Is Organized10Conventions Used12Trademarks and Service Marks13Related Resources14How to Make Comments About This Book161. MERLIN LEGEND Integration Concepts17Introduction17Switch Integration Concepts19Intuity AUDIX Voice Mail Services21Intuity Intro Voice Response23Port Considerations23Intuity Port Administration25Dynamic Allocation or Shared Ports25Dedicated Allocation25Automated Attendant Enhancements26Primary and Secondary Automated Attendant Concepts...26Automated Attendant Operation Schedule26Automated Attendant Operation Based on MERLIN LEGE...27Automated Attendant Operation Based on Intuity AUD...27Automated Attendant Holiday Operation28Automated Attendant Tenant Service Operation28Primary Automated Attendant Implementation on the ...28Secondary Automated Attendant Mode Implementation ...29Night Only Operational Mode Implementation on the ...29General Call Handling by the Intuity System: Routi...30Other Features of Particular Interest for the MERL...35Multiple Automated Attendants35Direct to Voice Mail (DVM) Button35Functionality Differences for the MERLIN LEGEND Sy...362. Planning the Integration37MERLIN LEGEND Integration Planning37Application Names38Number Plan38Voice Ports38Intuity AUDIX Subscribers39Loop-Start Reliable Disconnect39Intuity System Trunks39Group Coverage39Group Calling40Restrictions and Allowed and Disallowed Lists41Night Service42Intuity System Integration Planning42Digits in Dial Plan43System Features45Channel Information for Installation45Assign Service to Called Number45Routing Table46Business Schedules50Holiday Schedules523. Implementing the Integration55Hardware Platform Installation55Hardware Platform Connection55Completing the Software Installation56MERLIN LEGEND Initial Administration56Intuity System Initial Administration57Perform Acceptance Testing59Administer and Test Optional Intuity Packages60Administer Automated Attendant Enhancements60Administer MERLIN LEGEND System for Cut-to-Service...61Administer Networking624. Connectivity63MERLIN LEGEND Voice Port Requirements64Intuity System Connections65IVC6 Connections65Connect IVC6 Boards Using 885A Adapter:65Connect IVC6 Boards Using 104A Connecting Blocks:66Connecting Serial Ports67Connecting Administration Ports Within 50 feet, Sa...68Connect Admin Ports More Than 50 feet/Different Po...69Connecting SMDR Ports Within 50 feet, Same Power O...73Connecting to Serial Port 2 (COM2)73Connecting to First Available Serial Port on Multi...74Connecting SMDR Ports More Than 50 feet/Different ...75Networking80Connecting Low-Speeed Digital Networking80Remote Maintenance82Remote Access84Dedicated Line Access85Connecting Dedicated Lines within 50 Feet85Connecting Dedicated Lines beyond 50 Feet86Remote Access (Dial-Up) Connections905. MERLIN LEGEND Switch Administration92Disconnect Signaling Reliability92Group Coverage Member Assignments93Group Calling Member Assignments94Group Calling Trunk or Pool Assignments95Hunt Type96Group Coverage Receiver98Group Type99Allowed Lists100Assign Allowed Lists to Intuity Ports101Disallowed Lists103Assign Disallowed Lists to Intuity Ports104Assign Extensions for Night Service106Assign AUDIX Calling Group for Night Service1076. Intuity System Administration109Administering the Switch Interface109Stopping and Restarting the Voice System110Entering the Business Schedules112Entering the Holiday Schedules114Entering the Routing Table116Other Administration118A. System Security and Toll Fraud119Protecting Your System119Switch Security120Security Tips120Voice Messaging System Security121Security Tips121Automated Attendant System Security122Security Tips123Subscriber Password Guidelines123Switch Administration124Restrict Outward Dialing124Restrict Toll Areas124Create Disallowed Number Lists124Create Allowed Number Lists124Restrict AMIS Networking Number Ranges125Intuity AUDIX Administration125Outcalling125Mailbox Administration126Basic Call Transfer126Detecting Toll Fraud127Call Detail Recording127Intuity AUDIX Traffic Reports128AT&T’s Statement of Direction128AT&T Security Offerings129AT&T Toll Fraud Crisis Intervention130AT&T Corporate Security130B. Installing MERLIN LEGEND Software on the Intuity S...131Requirements132Procedure 1: Stop the Voice System132Procedure 2: Load the MERLIN LEGEND Software133Procedure 3: Turn on Transfer Feature136C. Switch Administration for INTUITY Lodging137Introduction137Hunt Group Administration137Message Retrieval Administration138Message Retrieval in Lodging Systems without AUDIX...138Message Retrieval in Systems Shared with AUDIX138Retrieval from the AUDIX Application138Retrieval from the Lodging Application138Alternate Message Retrieval Method138Voice Mail Administration140Call Coverage Path141Do Not Disturb141Cut-to-Service141Gradual Cut-to-Service142One-Step Cut-to-Service142Summary143Abbreviations144Glossary148Index176サイズ: 1.52MBページ数: 180Language: Englishマニュアルを開く