Avaya CMC1 사용자 설명서

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Troubleshooting an Upgrade
358 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
 
Troubleshooting Upgrades
The subsections to follow present specific procedures for common upgrade problems, listed 
below:
No Translation After Upgrade
This problem usually means that the translation flashcard was not present when the system 
expected it to be present. This can occur if the translation card is not fully inserted, or in some 
cases when the technician is distracted from monitoring the progress of the upgrade software 
command and fails to insert the translation card when prompted. To recover, perform the 
following:
1. Verify that the translation card is inserted (on duplicated SPE systems, it should be inserted 
in the active SPE).
2. Login as craft.
3. Verify the format and content of the flashcard by typing status card-mem, and observe that 
the output indicates that a translation file is present.
4. Type reset system 3 and press Enter.
5. If the above fails, escalate the problem.
Translation Corruption Detected
This usually means that the translations were not successfully backed up to the translation card 
or that the current software may not be compatible with the new Avaya Communication 
Manager.